Monday, January 25, 2010
Saturday, January 23, 2010
Creating Raving Fans
Yesterday, I was shopping at Costco. Usually I try to go late in the afternoon - after all of the moms have left to pick up their kids from school. But yesterday our schedule just wouldn't cooperate (that will be another blog), and we ended up there about 1:30 in the afternoon.
Purchases in hand, I headed to the front of the store, where I encountered the longest lines I've ever seen in the store. Every register was open. Shoppers were backed up into the aisles of the store, baskets overflowing. My heart sank. I just hate waiting in line. Don't you?
And here's where something extraordinary happened. Out of the snack stand came a "Costco Lady," hair still in her sanitary net, carrying a tray. It was filled with tasty snacks, which she started handing out free to everyone in line.
She didn't say anything, but this is the message I received: "We're sorry that you're having to wait in line. We know it's an inconvenience to you, and we really value you as a shopper. We doing all we can to speed up the process, but in the meantime, we hope this little gift will make the wait more pleasant."
That's what I call extraordinary customer service! For the cost of $10 in snacks, they bought pounds of good will.
That's the same attitude that we need to bring to people in the church - especially our guests. "Thank you for being here. We know you could have made lots of other choices on how to spend your Sunday morning. We appreciate you, and we're going to do everything we can to make sure that you're greeted lovingly, treated with respect and care, seated in the best seats. God loves you, and so do we. Let us show you what that means."
How can we show the love of God to our guests (and our community) in practical ways?
Grace and Peace,
Jeff
Purchases in hand, I headed to the front of the store, where I encountered the longest lines I've ever seen in the store. Every register was open. Shoppers were backed up into the aisles of the store, baskets overflowing. My heart sank. I just hate waiting in line. Don't you?
And here's where something extraordinary happened. Out of the snack stand came a "Costco Lady," hair still in her sanitary net, carrying a tray. It was filled with tasty snacks, which she started handing out free to everyone in line.
She didn't say anything, but this is the message I received: "We're sorry that you're having to wait in line. We know it's an inconvenience to you, and we really value you as a shopper. We doing all we can to speed up the process, but in the meantime, we hope this little gift will make the wait more pleasant."
That's what I call extraordinary customer service! For the cost of $10 in snacks, they bought pounds of good will.
That's the same attitude that we need to bring to people in the church - especially our guests. "Thank you for being here. We know you could have made lots of other choices on how to spend your Sunday morning. We appreciate you, and we're going to do everything we can to make sure that you're greeted lovingly, treated with respect and care, seated in the best seats. God loves you, and so do we. Let us show you what that means."
How can we show the love of God to our guests (and our community) in practical ways?
Grace and Peace,
Jeff
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